Thanks for the post, to have a balanced aspect. I have called him twice, both times he didnt ask any details, and i doubt he even recalled my name introduction calling him - I was assured they were onto it and I would recieve advice by email…then 2 days ago I called again, and was more or less fobbed off as he was at dinner, he did again assure me thathe would email me detaislthat wasnt recieved either.
Regarding him being a’at dinner’ it was 3.10pm local time what rubbish. Of all things I hate being f*cked around by companies who think they dont have to give a crap and customers will return, like this company one of a small handful of suppliers of parts we all need, finding itself ina market dominant position in the absence of competitors. The total lack of care i recieved was indicative of that. Ive seen it in consulting fairy land more then once.
This sort of behaviour is typical in a business under financial stress (im not indicating thats is the case at all) or something is seriously wrong internally not to have implemented basic customer query proceedures.
God this is straining babs, time for another small sherry.